Getting Started

• How to Register
• Can I contact Customer Service at any time ?
• What is Ileero Remit?
• What is Remittance?
• Why should I use Ileero Remit?

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Sending money to India

• How to send money to India?
• What are the payment methods available to India?
• What is the exchange rate to India?
• How long does a transfer to India take?
• Can I send money from the UK to a bank account in India?

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Sending money to Nigeria

• How to send Money to Nigeria?
• What are the payment methods available to Nigeria?
• What is the exchange rate to Nigeria?
• How long does a transfer to Nigeria take?
• Can I send money from the UK to a bank account in Nigeria?

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Sending money to Uganda

• How to send Money to Uganda?
• What are the payment methods available to Uganda?
• What is the exchange rate to Uganda?
• How long does a transfer to Uganda take?
• Can I send money from the UK to a bank account in Uganda?

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Sending money to Ghana

• How to send Money to Ghana?
• What are the payment methods available to Ghana?
• What is the exchange rate to Ghana?
• How long does a transfer to Ghana take?
• Can I send money from the UK to a bank account in Ghana?

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Sending money to Kenya

• How to send money to Kenya?
• What are the payment methods available to Kenya?
• What is the exchange rate to Kenya?
• How long does a transfer to Kenya take?
• Can I send money from the UK to a bank account in Kenya?

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Sending money to Tanzania

• How to send money to Tanzania?
• What are the payment methods available to Tanzania?
• What is the exchange rate to Tanzania?
• How long does a transfer to Tanzania take?
• Can I send money from the UK to a bank account in Tanzania?

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Referrals

• How does the Ileero Remit referal works?
• How do I invite my friends?
• Is entry into the referral system automatic?
• What if I didn't use the referral given to me by my friend?
• How do I know that I got my free transfer?

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Managing your account

• Why do I need to get verified?
• Can I have more than one account?
• I've forgotten my password
• Account and settings
• Logging On

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Remittance

• How do I send money with Ileero Remit?
• How can I check the status of my transfer?
• How long does a transfer take?
• How do you notify me about a transfer?
• How do I download a transfer receipt?

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How to make a complaint

• How long does it take to resolve a complaint?
• What if I am not happy with my complaint resolution?
• How can I make an appeal?
• What if I am unhappy with the outcome?
• How do I make an appeal?

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Cancellation and Refund

• How do I know my transaction is cancelled?
• How long does it take to process a refund?
• How do I cancel a transaction that I have made?
• How do I recall a paid transaction?
• Why are transaction recalls not guaranteed?

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Picking up Money

• How do I receive money?
• I am expecting Money but it hasn't arrived. What do I do?
• Are there limits on how much money I can receive?
• What type of payments can I receive?
• How long does it take to receive a remittance?

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How to become an agent

• What do I need in order to offer Ileero Remit money transfer services?
• How will I earn money with Ileero Remit?
• Who’s responsible for setting the price for the money transfer service?
• How is Ileero Remit money transfer processed?
• What support will I receive from Ileero Remit?

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Nigeria to other Countries payout

• How to Register
• Why do i need a transaction pin
• How do i verify my account
• How do i fund my wallet
• How do i transfer funds from my NGN wallet