Cancellation and Refund

How do I know my transaction is cancelled?
We will send you an email notification. you will also be notified on the app through the transaction page which shows the status of your transaction.
Wed, 18 Aug, 2021 at 2:39 PM
How long does it take to process a refund?
It all depends on the method of payment.
Tue, 10 Aug, 2021 at 3:46 PM
How do I cancel a transaction that I have made?
as long as the transaction has not been collected
Mon, 16 Aug, 2021 at 2:51 PM
How do I recall a paid transaction?
Once paid the transaction cannot be recalled.
Mon, 30 Aug, 2021 at 10:49 AM
Why are transaction recalls not guaranteed?
Please be informed that once the funds has been received by the beneficiary it can not be recalled.
Mon, 30 Aug, 2021 at 10:47 AM
How do I close my account?
Please contact customer care for further assistance You can reach us on our customer care hotline: 020 3011 2409 and 0800 254 5034 You can also contact...
Mon, 30 Aug, 2021 at 10:38 AM
My account was deactivated, what do I do?
Please contact customer care for further assistance You can reach us on our customer care hotline: 020 3011 2409 and 0800 254 5034 You can also contact...
Mon, 30 Aug, 2021 at 10:36 AM
I've deactivated my account and want to re-install it .
Please contact customer care for further assistance You can reach us on our customer care hotline: 020 3011 2409 and 0800 254 5034 You can also contact...
Mon, 30 Aug, 2021 at 10:35 AM